Shipping, Cancellation & Returns Policy

Last Updated: July 16, 2026

Thank you for shopping with Riona. Please read the following policies carefully before placing your order.

Shipping Policy

Order Processing

All orders are processed within 1–2 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays. During periods of high order volume, processing times may be slightly longer. Should there be any significant delay, we will notify you via the email address provided with your order.

Shipping Methods

All orders are shipped via Thailand Post using the following services:

• Thailand: Thailand Post EMS
• Worldwide: EMS World

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number so you can monitor your shipment.

Estimated Delivery Times

Estimated delivery times are provided as a guide only and commence after your order has been dispatched.

Thailand

• 1–3 business days

United Kingdom

• 3–11 business days

United States

• 3–11 business days

Delivery times may vary depending on customs processing, courier operations, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Fees

Shipping fees are calculated at checkout based on your delivery destination.

Customs, Duties & Taxes

For international orders, any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by your destination country are the sole responsibility of the customer.

Riona is not responsible for delays caused by customs clearance procedures.

Incorrect Address & Failed Delivery

Please ensure your shipping address is complete and accurate before placing your order.

If a parcel is returned to us due to:

• an incorrect or incomplete shipping address provided by the customer;
• unsuccessful delivery attempts; or
• failure to collect the parcel,

we will contact you once the parcel has been received back by us.

We are happy to reship the same parcel; however, the customer will be responsible for all costs incurred during the return and reshipment process, including but not limited to new shipping fees, customs duties, import taxes, handling charges, and any other applicable fees.

Lost Parcels

If your parcel is believed to be lost in transit, please contact us at rionasleepwear@gmail.com with the email subject:

Lost Parcel: [Your Order Number]

Example:
Lost Parcel: #1001

Upon confirmation by the shipping carrier that the parcel has been lost in transit before delivery, we will, at our discretion and subject to product availability:

• send a replacement at no additional cost; or
• issue a full refund to your original payment method.

If the tracking information shows that the parcel has been successfully delivered to the shipping address provided, it will not be considered lost. We will gladly assist you in communicating with the shipping carrier to help investigate the matter.

Shipping Delays

While we make every effort to deliver your order within the estimated timeframe, delivery dates are estimates only and are not guaranteed.

Riona shall not be liable for delays resulting from customs inspections, weather conditions, transportation disruptions, public holidays, natural disasters, strikes, or any other circumstances beyond our reasonable control.

If your order has not arrived within a reasonable period after the estimated delivery window, please contact us at rionasleepwear@gmail.com, and we will assist you in investigating the shipment.

Order Cancellation Policy

Once an order has been successfully placed, it cannot be cancelled, modified, or changed, as we begin processing orders shortly after purchase.

Please ensure all order details, including product selection, size, shipping address, and contact information, are correct before completing your purchase.

Returns & Refund Policy

Due to the nature of our products and for hygiene reasons, we do not accept returns or exchanges for:

• change of mind;
• incorrect size selection; or
• personal preference.

Incorrect, Damaged or Defective Items

If you receive:

• an incorrect item;
• a damaged item; or
• a product with a manufacturing defect,

please contact us within 4 calendar days of receiving your order.

Email: rionasleepwear@gmail.com

Please use the email subject:

Damaged/Incorrect Item: [Your Order Number]

Your email must include:

• your order number;
• a description of the issue; and
• clear photographs showing the defect or incorrect item.

Once your claim has been reviewed and approved, we will provide a replacement item at no additional cost to you.

Refunds

Refunds are only issued where:

• a replacement cannot be provided; or
• Riona determines that a refund is the most appropriate resolution.

Approved refunds will be returned to the original payment method used for the purchase (such as Visa, Mastercard, or other accepted payment methods).

Refunds are typically processed within 5–10 business days after approval. However, depending on your bank, card issuer, or payment provider, it may take up to 30 calendar days for the refunded amount to appear in your account.

If you have not received your refund after 30 calendar days, we recommend contacting your bank or card issuer first. If you still require assistance, please contact us at rionasleepwear@gmail.com.

Contact Us

If you have any questions regarding your order or these policies, please contact us.

Email: rionasleepwear@gmail.com

We aim to respond to all enquiries as promptly as possible.